Privacy Policy
OrderArt Pty Ltd

1. Introduction

OrderArt Pty Ltd ("OrderArt") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, retain, and delete personal information, including information obtained through third-party platforms such as Facebook & Google Login and other social authentication providers.

By using a website hosted by Orderart for our clients, applications, and services (collectively, the "Services"), you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information from you when you register to a client website powered by the Orderart Platform, place an order, subscribe to a newsletter, or enter information on our site.

A. Information You Provide Directly

• Full name
• Email address
• Phone number
• Business details
• Account login credentials
• Support communications

B. Information Collected via Facebook or Google Login (Platform Data)

If you sign in using Facebook or Google Login, we may receive:

• Your name
• Your email address

We only request information necessary to provide our Services.

3. How We Use Your Information

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To create and manage your account.
• To provide and improve our Services.
• To communicate with you.
• To provide customer support.
• To maintain security and prevent fraud.
• To comply with legal obligations.

We do not sell Platform Data or personal information.

4. How Do We Protect Your Information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

5. Do We Use Cookies?

We do not use cookies for tracking purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. This may make your site experience less efficient and some features may not function properly.

However, you will still be able to place orders.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

7. Third-Party Links

We do not include or offer third-party products or services on our website.

8. How Does Our Site Handle Do Not Track Signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

9. Does Our Site Allow Third-Party Behavioral Tracking?

It's also important to note that we do not allow third-party behavioral tracking.

10. CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
• Follow the instructions at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@orderart.com.au and we will promptly remove you from ALL correspondence.

11. Retention, Deletion, and Accessibility of Platform Data

This section is intended to comply with Facebook and Google Platform Terms and applicable data protection laws, and to abide by data privacy laws in Australia.

12. Data Retention

We retain personal data and Platform Data only:

• For as long as necessary to provide our Services.
• For legitimate business purposes consistent with Facebook Platform Terms.
• To comply with legal, tax, or regulatory requirements.

We do not retain Platform Data longer than necessary.

13. User Rights – Access, Modification & Deletion

You have the right to:

• Access your personal information.
• Request correction or modification.
• Request deletion of your personal information, including Platform Data obtained through Facebook.

We provide an easily accessible and clearly marked way for users to request modification or deletion of their data.

13.1 How to Request Data Deletion or Modification

To request deletion or modification of your personal data or Facebook Platform Data, please contact us via email:

Send your request to: support@orderart.com.au
Subject: Privacy – Data Deletion Request

Your request must include:

• Full name
• Email address associated with your account
• Description of your request (deletion or modification)
• Any relevant account identifiers

We may require identity verification before processing your request.

13.2 When We Delete Platform Data

We will delete Platform Data as soon as reasonably possible in the following circumstances:

• When the data is no longer necessary for a legitimate business purpose consistent with Facebook and Google Platform Terms.
• When we stop operating the product or service through which the Platform Data was acquired.
• When Facebook and Google Platform requests deletion for the protection of users.
• When you request deletion of your Platform Data or close your account (unless the data has been aggregated, de-identified, or must be retained under applicable law).
• When required by law or regulation.
• When required under compliance review, suspension, or termination provisions under Facebook and Google Platform Terms.

13.3 Confirmation of Deletion

Once your deletion request is verified:

• We will delete the applicable data from active systems.
• We will notify you once deletion is completed.
• Backup data will be removed in accordance with our standard data retention cycle.

13.4 Account Deactivation

If you close your OrderArt account, your Platform Data will be deleted unless retention is legally required. Aggregated or anonymized data may be retained for analytics purposes.

14. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect personal information, including secure servers, access controls, encryption where appropriate, and limited personnel access.

15. Children's Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect data from children.

16. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at: orderart.com.au/privacy-policy/

17. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

• Website: orderart.com.au
• Email: support@orderart.com.au
• Phone: 1800 370 704